Refund Policy

Last updated: 31 August 2026

This Refund Policy explains when payments made to Back creators on StanBid may be refunded. By making a Backing payment, you acknowledge that you have read and agree to this Refund Policy together with our Terms of Service.

1. General refund policy

A “Back” is a voluntary paid action that increases a creator’s eligible Backing total for purposes of StanBid’s leaderboards.

Backing is not a payment, tip, or donation to the creator. Creators do not currently receive any portion of Backing payments.

Because a successfully completed Back may affect leaderboard totals and rankings immediately, Backing transactions are generally considered final and non-refundable, except as described in this Policy or where a refund or other remedy is required by applicable law.

A change in a creator’s leaderboard position after you Back them does not entitle you to a refund.

2. Circumstances where we may provide a refund

We will review reasonable refund requests involving duplicate charges caused by technical or payment-processing errors; clearly incorrect amounts caused by technical or input errors; payments reasonably believed to have been made through unauthorized use of a payment method; transactions incorrectly processed because of a technical failure; situations where StanBid or our payment provider determines a refund is appropriate; or circumstances where a refund is required under applicable law.

Other refund requests may be considered on a case-by-case basis. Except where required by applicable law or payment-provider rules, submitting a refund request does not guarantee that a refund will be approved.

3. Accidental payments

You are responsible for reviewing the amount and currency displayed before confirming a Backing payment. If you accidentally enter an amount materially different from what you intended, contact us as soon as possible at stanbid.support@gmail.com and include your payment reference where available.

We may consider factors including the transaction amount, timing of your request, payment status, account activity, and whether the circumstances reasonably indicate an accidental payment.

4. Unauthorized payments

If you believe your payment method was used without your authorization, contact us promptly at stanbid.support@gmail.com. We may ask for information reasonably necessary to investigate the transaction and may coordinate with Dodo Payments or other relevant payment providers.

You also retain any rights you may have to report unauthorized transactions to your bank, card issuer, payment provider, or other appropriate institution.

5. Effect of refunds on leaderboards

If a Backing payment is refunded, reversed, charged back, cancelled, determined to be fraudulent, or otherwise invalidated, the corresponding Backing may be removed from StanBid’s leaderboard calculations. This applies to both the All-Time Leaderboard and the rolling seven-day Weekly Leaderboard, where applicable.

Removing Backing may cause the affected creator’s total or leaderboard position to decrease. StanBid may recalculate leaderboard positions following a refund, reversal, chargeback, payment dispute, or correction.

6. Chargebacks and payment disputes

If you believe there is a problem with a transaction, we encourage you to contact stanbid.support@gmail.com first so that we have an opportunity to investigate and, where appropriate, resolve the issue.

This does not prevent you from exercising any right you have to dispute a transaction through your bank, card issuer, payment provider, or other applicable mechanism. Fraudulent, abusive, or repeated misuse of payment disputes or chargebacks may result in restrictions on future use of StanBid where permitted by applicable law.

7. How approved refunds are processed

Backing payments are currently processed through Dodo Payments, which acts as Merchant of Record where applicable. Approved refunds will generally be processed through Dodo Payments and returned to the original payment method where supported.

StanBid does not control how quickly your bank, card issuer, payment network, or other financial institution makes refunded funds available after a refund has been processed.

8. Currency and exchange-rate differences

If your transaction involves currency conversion, the amount ultimately credited to you following a refund may be affected by exchange-rate movements, payment-network conversion practices, or fees imposed by your bank or payment provider.

StanBid does not guarantee that the converted value of a refunded transaction will be identical to the converted value at the time of the original transaction. Nothing in this section limits rights you may have under applicable law.

9. Fraud and abuse

StanBid may refuse a discretionary refund request where we reasonably believe the request involves fraud, manipulation, refund abuse, chargeback abuse, or other misuse of the Service. We may also restrict accounts, payment methods, or access to StanBid where reasonably necessary to prevent fraud or abuse, subject to applicable law.

Fraudulent or invalid Backing may be removed from leaderboard calculations regardless of whether a refund is requested.

10. Consumer rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive any refund, cancellation, payment-dispute, or consumer right that cannot lawfully be excluded or restricted. Where applicable law gives you rights that conflict with this Policy, those mandatory legal rights will apply.

11. Changes to this Policy

We may update this Refund Policy as StanBid develops or where changes are necessary because of legal, regulatory, payment-provider, fraud-prevention, or operational requirements. When we make material changes, we will update the “Last updated” date and provide additional notice where appropriate or required by law.

12. Contact

For refund requests, unauthorized-payment reports, or questions about a transaction, contact: stanbid.support@gmail.com. When contacting us about a payment, please include your payment reference or transaction identifier where available. Do not send complete payment-card numbers, CVVs, passwords, or other sensitive authentication information by email.